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Microsoft Windows 11

Hello. MY envy 4504 is set as network printer. Working fine with 2 pc's  with Windows 10. New pc has Win 11 and although installed and 'ready' it seems a driver is missing. Not on the list as being compatible with Win 11. Is there a fix available or coming does anyone know? Perhaps I am doing something wrong?

Thanks for any help.

1 REPLY 1
HP Recommended

@martino7

 

Welcome to the HP support community.

 

I understand that you are getting driver error, I am glad to assist you.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install HP Smart again 

Click here to download.

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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