• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-14-2021 08:26 AM

HP Recommended
Product: Envy4520
Operating System: Microsoft Windows 10 (32-bit)

Hello,

I have a hp Envy4520 all in one printer. I recently needed to print something only in black and white so selected this option in the usual way. Since then the computer will only print in colour. When I go into my advanced printing options there is no longer the option to select colour or greyscale. I'm unsure if this is a problem with windows 10. I have uninstalled and downloaded again the software for my printer. I have cleaned and replaced the ink cartridges. This printer is set as my default printer. There are no new software updates so i'm out of ideas if anyone an please help?

Category:
2 REPLIES 2

‎02-16-2021 01:52 PM

HP Recommended

Hi@Ellerambo, Welcome to the HP Support Community!

 

I understand that printer  has an issue that it's not printing black only 

 

Request you to follow the below troubleshooting steps from the document fix :-

 

HP Printers - Black or Color Ink Not Printing, Other Print Quality Issues

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No

‎02-16-2021 02:00 PM

HP Recommended

Hi, thanks for your reply but I have already followed the trouble shooting guide & used the HP print and scan doctor too. I don't believe the issue is with the hardware but with the software. I've seen various people posting on forums that this happens after windows 10 update but can't seem to find a solution to the fact that my option for print in colour/ greyscale has disappeared.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.