HP envy 4527

[grandmaroses]

hi I hope someone can help.  My old out of warranty HPenvy 4527 works perfectly from an internal test print or via HP Smart on my android mobile phone.   However if I try to print from my windows 10 laptop  the task spools says printing but then deletes before printing anything .  I had this problem once before  (at least 18 months ago)and followed all the steps for uninstalling and reinstalling printers and drivers . One of the steps was Step 4: Rename the HPBXPSRENDER.DLL file.  This time I cannot find that file.  Is there a more up to date procedure to fix the problem.    

[Rainbow23]

Hi @grandmaroses,

Welcome to HP Support Community. This is a great place to post questions find answers.
Thank you for posting your query. I will be glad to help you.

I see that you are facing printing issues with your HP ENVY 4527 All-In-One Printer.

Please download and run the HP Print and Scan Doctor on the computer connected to the printer.
1. Download HP Print and Scan Doctor from this link: https://support.hp.com/us-en/help/printscandoctor 
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
4. If your printer is not in the list, turn it off and on and then click Retry.
5. If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
6. If the screen displays prompting to turn on printer updates, click Yes and continue.
7. If the screen displays prompting to make your printer the default printer, click Yes and continue.
You may also refer to this document to know how to use HP Print and Scan Doctor.

Let me know if this helps and have a great day ahead.

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