HP envy 6000e is not connecting with wifi or usb

[meleleaaphus]

Printer is not connecting with wifi or usb, sound of connection to pc is heard, but not showing up, hp smart is saying that theres no printer, printer in that time is glowing purple to side to side, and sometimes just purple in middle. Printers buttons arent glowing and i cant press them, on and off button is not wokring, only button works is wps button, that works time to time, after pressing it for 3 secs wifi button blinks 3 times and glows brownish color 3 times and then it starts glowing puprle again, only way to turn off printer is by removing main power wire, after connecting it back theres no sound of printer turing on, only glowin light blue color, or it starts glowing purple instantly, nothing works, 1 time printer showed up on pc in printer adding with usb, but after using PIN, it just says it is wrong and just disapers and never showed up. how can i fix it?

[Kuroi_Kenshi]

Hi @meleleaaphus,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Power Connection:

• Ensure the printer is properly plugged into a power source. Try connecting the power cord directly to a wall outlet if it's connected to a power strip.

Restart Printer:

• Disconnect the Power Cord: With the printer turned on, disconnect the power cord from the back of the printer.
• Unplug and Wait: Unplug the power cord from the power source and wait for at least 60 seconds.
• Reconnect and Turn On: Plug the power cord back into the printer and then into the wall outlet. Press the power button to turn on the printer.

Check for Blocked Buttons:

• If the buttons are not responding, make sure there are no obstructions or debris around them that could be preventing their operation.

Reset Wi-Fi Settings:

• Reset Wireless Connection: Press and hold the Wireless button on the back of the printer for five seconds until the wireless light blinks.
• Reconnect to Wi-Fi: Use the HP Smart app to set up the wireless connection again. Follow the prompts to enter your Wi-Fi network name and password.

Fix Purple Light Behavior:

• Purple light from the middle to sides: Indicates the printer is in Auto Wireless Connect mode and is waiting to connect to a mobile device or computer.
• Purple light in the center: Indicates the printer is waiting for Wi-Fi network credentials in the HP Smart app.
• Press WPS Button: Use the WPS button on your router and the WPS button on the printer to attempt a WPS setup.

Verify Device Recognition:

• If the printer is making a sound upon connecting to your PC but is not showing up, check the Device Manager on your computer:
  • Open Device Manager: Press Windows Key + X and select Device Manager.
  • Check for Printer: Look under Ports (COM & LPT) or Universal Serial Bus Controllers for any printer-related devices.

Update or Reinstall Printer Drivers:

• Download Latest Drivers: Visit the HP Support Website and download the latest drivers for your printer model.
• Reinstall Drivers: Uninstall the printer drivers from your computer, then reinstall the newly downloaded ones.

Factory Reset:

Refer to the steps on this link to restore factory defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,