HP envy 7855 series has out of paper in photo tray , reset everything several times and clean roller

[WandaN]

7855 envy photo all in one series ,  printed fine yesterday today get out of paper in photo tray 

reset in 4 times and cleaned rollers unplug and restart again still same message.  I can print a report page 

cant print a label from using online labels. 

[sandytechy20]

@WandaN

Welcome to the HP support community.

Make sure the photo tray is seated correctly

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

You can refer this HP support document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.