HP envy photo 7858 one start up cartridge is damaged and unusable, how do I bypass the startup

[rwindbigler]

We have an HP envy photo 7858, one of the setup cartridges was damaged and is unusable, How can we bypass the message " use SETUP Cartridges that came with your printer"?

[Rainbow23 · Accepted solution]

Hi @rwindbigler
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are getting a message "one of the setup cartridges was damaged and is unusable" on your HP ENVY Photo 7858 All-In-One Printer.

Please remove that cartridge and setup the unit in single cartridge mode.

You may also refer to this document.

If the issue persists, then please follow the steps listed below after installing the regular cartridges:

1. Touch the Home button once, then the Back button twice, then the Home button once.
2. Open the ink cartridge access door, and then close it. A Load Paper message displays on the control panel display, and the printer begins initializing.
3. If the initialization does not begin, repeat steps 1 and 2 until it does.
4. Follow the prompts on the control panel display to complete initialization.

Hope this helps.
Take care and have a good day.

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