HP firmware update screwed up my computer

[KDW1]

I recently turned on my printer and noticed that it was downloading what I assume was a firmware update. It totally screwed up my printer. First, my preferred scanning program, Foxit Phantom PDF, could no longer reocognize my printer. It took weeks of work to get it fixed. Second, the printer wouldn't even print a Word document. I discovered that the update had for some reason disabled scan from printer (or perhaps scan to printer) even though I had never done this. The control panel indicated that the printer was on, was my default printer, and otherwise looked fine. I've gotten basic printing back but this update totally sucked. And finding support on the webpage is a complete joke. This is probably going to be my last HP purchase.

[sandytechy20]

@KDW1

Welcome to HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[KDW1]

Thank you for referring my issue. Will I have to keep checking this community site for the PM or will I be notified by email. It was an email message that brought your post to my attention. Thanks again.