HP ink cartridge

[LBAGs1]

HP should have a class action law suit on how they are advising an UPDATE to my printer which detects non HP ink cartridges. Then they reverse their update to correct error. I have been using HP cartridges for years. I had to replace a black cartridge recently and I get the error that it is not an HP original cartridge. So I go to local office supply store where I purchased ink and replaced cartridge. Printer works for about 10 mins and then ask to replace magenta cartridge. I use the same ink pack and again it reads not original and then states print or ink system error, contact HP. So contacting HP the only thing I can do is the virtual assistance or share with community. As a business owner using HP for years I'm very disappointed that I'm being forced to buy a new printer. Now I'm looking at other companies printers. 

[Rachel571]

Hi @LBAGs1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm really sorry to hear about the frustration you're experiencing with your HP printer. It's incredibly disappointing when a trusted product starts causing issues, especially when it impacts your business operations.

 It seems like you're experiencing an issue with your printer cartridges. We always recommend using genuine HP ink cartridges.

I see that you have an issue using non-HP ink cartridges on your printer.

 Please refer to the below links for more information related to your issue.

 https://support.hp.com/us-en/document/ish_1692853-70737-16

 https://support.hp.com/hk-en/document/c05308850

 https://support.hp.com/us-en/document/ish_7470520-7449625-16?

 If you are using generic or Non HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it or you will have to use genuine HP ink cartridges to resume printing.

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 I hope this helps.

 Take care and have a great day ahead!

 Rachel571 

HP Support