HP inkjet pro 8020 driver unavailable

[jim_m1]

I have a new HP Inkjet Pro 8020 all in one Printer model number 8025.  i also have 3 other computers set up to this printer.

I installed the software 3 months ago and everything was working on all computers.

I now get a message on the Lenovo Yoga machine that the driver is unavailable  and I cannot print.  I have uninstalled and reinstalled the soft ware but the driver isn't working .

Searching for driver downloads today and there is a message that there is no driver available for this printer.  I am under warranty ,  Is there a solution?    

[jim_m1]

Below message is a hack  beware 

HP Support Community

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Hi jim_m1,

DeborahMayers (Level 2) posted a new reply in [edit]on 06-14-2020 05:09 PM

Subject: [edit]

Called on HP Support  number [edit] Technician Fixed my issue right away. You can Try..

Thank you

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[Betty0610]

@jim_m1

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!