HP installer continues to pop-up on screen constantly

[TAM1415]

HP Installer set up keeps popping up.  I've clicked "no"& "cancel", BUT IT STILL POPS UP. I tried "yes" and "retry", which gives me a "fatal error" message and another message saying the printer was "installed with incorrect command codes". I uninstalled the printer, reinstalled, downloaded new drivers, ended the task in task master, BUT IT STILL POPS UP about every 10 seconds.  It has made my PC a horror.  When Windows updated, the scanning feature on my printer no longer worked. After downloading software and following all the scan-doctor suggestions, I found a work around for the scanner, but the HP Smart feature still shows "printer status unknown", the HP Solutions app no-longer works, and the installer continues to pop-up every 10 seconds. I followed the directions of a previous poster with this same issue, but it did not resolve the problem.

HOW DO I GET THE HP INSTALLER TO QUIT???

[Betty0610]

@TAM1415

Welcome to the HP Support Community.

Try a firmware update: https://support.hp.com/in-en/document/c02919168

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[TAM1415]

Hi Betty0610,

So in step 1, in the Apps and Features list, it shows "HP Photosmart All in one Software", and  "HP Photosmart Premium C310 All in One Driver" as well as "HP Imaging Device Functions 14.0" and I don't know if I uninstall any of these???  

I already uninstalled the printer and reinstalled with new drivers which I thought had fixed the problem, but a day later when I restarted my PC, the pop-ups have returned. (Is throwing the PC down the street a valid solution?)

[Betty0610]

Yes, please uninstall all of those and try again.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!