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Locked

‎08-19-2024 09:28 PM

HP Recommended
Operating System: Microsoft Windows 11

Printer not initialize and stuck at system initializing

 

1 REPLY 1

‎08-21-2024 09:09 AM

HP Recommended

Hi @vvvv1111,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your HP Laser MFP 136w printer is stuck at "System Initializing," it typically indicates a startup issue that might be caused by a firmware problem, a hardware malfunction, or an internal error. 

 

Here's a step-by-step guide to troubleshooting the problem:
 

1. Power Cycle the Printer

  • Turn off the printer.
  • Unplug the power cord from the back of the printer and the wall outlet.
  • Wait for about 60 seconds.
  • Plug the power cord back in and turn on the printer.

2. Check for Any Paper Jams

  • Open all the access doors and remove the toner cartridge.
  • Carefully inspect the printer for any paper jams or foreign objects.
  • If you find any, remove them and then reinsert the toner cartridge.

3. Perform a Cold Reset

  • Turn off the printer.
  • Press and hold the Stop/Cancel button.
  • While holding the Stop/Cancel button, turn the printer back on.
  • Continue holding the button until you see the printer's LED indicators flash or hear a sound.
  • Release the button and allow the printer to restart.

4. Update the Firmware Update the firmware on an HP printer

  • Ensure your printer's firmware is up-to-date. Since the printer is stuck, this step may require the assistance of HP support or using a USB flash drive to update the firmware in recovery mode.

5. Try a Different Power Outlet

  • Plug the printer into a different power outlet to rule out any issues with the power supply.

6. Check the Printer's Environment

  • Ensure the printer is in a well-ventilated area and that nothing is blocking the vents. Overheating can sometimes cause the printer to hang during initialization.

Refer to this document: HP Laser MFP 136w User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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