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‎09-17-2024 08:57 AM

HP Recommended
Product: HP laserjet M140we

Desr,

 

HP Laserjet M140we, can not finish setup. Error Code: OW_4XX_OWSWS00001

 

Please any hepl

 

Category:
1 REPLY 1

‎09-18-2024 01:40 PM

HP Recommended

Hi @Computer2024,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error code OW_4XX_OWSWS00001 on your HP LaserJet M140we indicates an issue with the setup process, often related to network connectivity or software. Here are steps to troubleshoot and resolve the issue:

1. Check Network Connection

  • Wi-Fi Connection: Ensure that your printer is properly connected to your Wi-Fi network. If you’re using a wireless connection, double-check the network credentials.
  • Wired Connection: If possible, try connecting the printer directly to your router using an Ethernet cable to rule out Wi-Fi issues.

2. Reset the Printer

  • Power Cycle: Turn off the printer, unplug it from the power source, and wait for about 5 minutes. Plug it back in and turn it on.
  • Network Reset: If the printer allows, you can reset the network settings from the control panel.

3. Use the HP Smart App

  • Download the HP Smart App: If you haven't already, download the HP Smart app on your computer or mobile device.
  • Add Printer: Open the app and try adding the printer again. The app often provides guided setup and troubleshooting options.

4. Update Printer Firmware

  • Check for any firmware updates via the HP Smart app or the HP support website. Firmware updates can fix bugs and improve connectivity.

5. Install Full Software

  • Visit the HP support website and download the full software package for your LaserJet M140we. Sometimes using the full software instead of a basic driver helps with setup issues.

6. Check for Software Conflicts

  • Ensure that no other printer software or drivers are interfering with the installation. If you have other HP software installed, consider uninstalling it and then retrying the setup.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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