HP laserjet pro 3303 sdw does not scan

[FarrokhB]

The printer is installed, but HP smart says scanner in use 

[Garp_senchau]

@FarrokhB, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you encounter the "Scanner in Use" error with your HP LaserJet Pro 3303 SDW, follow these steps to resolve the problem:

Check Connection: Ensure that your printer is connected to the same network as your computer or mobile device. A stable network connection is crucial for the HP Smart app to function properly.

Restart Devices:

• Turn off your printer, computer, or mobile device.
• Wait for a minute and then turn them back on. This can help reset the connection and free up any stuck scan processes.

Close Other Applications: Make sure other scanning applications are not open, as they may cause a resource conflict. Close any other programs that might be using the scanner.

Use the Latest Version of HP Smart:

• Ensure that you are using the latest version of the HP Smart app. Updates often contain bug fixes and performance improvements.

Reset the Printer:

• Turn off the printer completely and unplug it from the power source.
• Wait for about 60 seconds and then plug it back in and turn it on. This can help reset the internal scanner settings.

Reinstall HP Smart: If the problem persists, uninstall the HP Smart app and reinstall it. This can help ensure that any corrupted files or settings are resolved.

Scan from a Different Device: Try using another computer or mobile device to perform a scan to determine if the issue is specific to your device.

Check for Firmware Updates: Sometimes, updating the printer's firmware can solve various issues, including scanning problems. Use HP's website to check for and apply any available updates for your printer model.

Sources

HP printers - Using advanced scanning features (HP app)

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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