HP laserjet pro M254dw spooling but not printing anything!

[job724]

I have a laserjet M254dw for my home office. Running a new MacBook Pro and set up the printer using both AirPrint (and secure AirPrint) and also using the HP easystart download. Problem is sometimes it prints fine and other times I hit print, the job goes to the print queue, print fires up or "spools" if that's the right term and then the job disappears. No printout just disappears from the print queue. Happens in both Word and also from pdf files. Happening more and more frequently and I can't seem to find any reason for it. 

Printer is less than a year old and I am quickly running out of all patience for it..... any advice? Ive run the diagnostics deleted, reinstalled etc but nothing seems to make any difference. Have seen the same issue posted but I tried ALL the advice and still nothing works......

[TEJ1602]

@job724, Welcome to HP Support Community!

I see that you have printing issues, let us try to isolate and resolve the issue. 

Is the printer wirelessly connected? If yes,

To be able to assist you better, I would like to know the following:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

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