HP missing booked callbacks

[QueenyL]

This is the 2nd Saturday in a  row I have had a callback booked with HP Technical Support and they have not phoned. When I phone HP the message says they are closed at weekends. How do I speak to a human in Tech Support in the UK?

[Dragon-Fur]

@QueenyL 

Welcome to the HP Community Forum.

True - HP Support might be closed on the weekends in some regions.  

We are about eight hours difference --

If the reason for no call back is due to the service being closed,

tomorrow morning should find the offices open.

Use your case number (do not post here) and the phone contact information provided when the case was submitted and accepted.

What about "here and now"?

We are not able to intervene directly -- The Community is not HP Support.

What?

We do not have any access to Support's internal processes.

We can - and I will - forward your concerns to our Community Moderator team for review.

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[Raj_05]

Hi @QueenyL,

Welcome to the HP support community.

Please help us with your HP Unit serial number product number and Case ID on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support