HP number for printer help

[BuckeyeJagLady]

What is hp’s customer service number? They’ve sent me two printer when mine stopped working under warranty. Discovered Firmware issues. Two still have issues. I need to talk to them about returning them.

[Meghana_10]

Hello @BuckeyeJagLady, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP printer.

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, could you please let us know the printer's name and the model number along with the network setup of the HP device so that I can assist you further?

Also, please elaborate the issue you are facing with the printer so that we can look into it.

Take care and have an amazing day! 

[BuckeyeJagLady]

The printer replacements didn’t have the firm ware installed. I had to hire some help because they were even getting the Home Screen! I returned two printers. I hope everything continues to work. But Hp doesn’t make getting help easy!!!!

[Meghana_10]

Thank you for sharing your experience @BuckeyeJagLady we can understand how challenging and time-consuming this must have been, especially after going through multiple replacements.

It sounds like the initial units not reaching the Home Screen were likely impacted by incomplete firmware initialization, which can occasionally happen during manufacturing or first-time setup. We are glad to hear you were able to get assistance and return the affected printers.

To help ensure a smoother experience with your current printer:

• Make sure the printer is connected to a stable Wi-Fi network
• Complete the setup using the HP app (HP Smart / HP App) so firmware updates install automatically
• Keep the printer powered on for a few minutes after setup so it can finish any background updates

Have a great day!