HP officejet 5610 will not work in Windows 10

[graypants1]

My grandfather up dated his Windows 7 to 10 years ago and I just found out his HP printer is not working. He has a HP Officejet 5610. I installed the driver that HP said is the right one for Windows 10, HP05600T GPD 6.11.2009, but the printer will not work. I have empty the printer queue and it still will not print. I used the HP Printer Doctor program but that froze every time I tried using it when it wanted to make a printer the main one. Now I have, according to the Doctor, 2 HP Officejet 5610s, one with a USB and the other without, and it froze there. Do I have the wrong driver? What do I do to get my grandfather's printer to work? Thanks for your help.

[praveen196]

@graypants1 Welcome to HP Community!

I understand that the HP Officejet 5610 will not work in Windows 10.

Please let us know are you able to make the photocopy.

Please perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

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