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‎12-15-2021 02:51 PM - edited ‎12-15-2021 03:37 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP Photosmart 7520 keeps turning itself off and on every 10 minutes  since i got new power lead to replace original lead  which was dammaged in a move house situation. 

is this a software problem or a fault with the power lead.

Category:
1 person had the same question
1 REPLY 1

‎12-20-2021 09:01 AM

HP Recommended

@evadsnilloc

 

Welcome to the HP support community.

 

I understand that your printer reboots more often, I am glad to assist you.

Perform a power reset, reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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