HP photosmart d110 won't scan

[Nanz90]

Print feature works fine, but cannot scan to laptop.  HP fix says the full software/driver is not installed.  The full software is NOT available to download.  I can only use HPsmart app, which will not work to scan anything.  I can get to the webbased scanning feature, and it WILL scan, but I don't have the option to save to my laptop.  

I really don't need a new printer, this works fine other than this issue....which is an HP issue that I feel they should have a fix for.  If I end up having to get a new printer, it will not be an HP due to this problem!

Anyone else run into this issue?  HP, please do better.....put the correct driver/software in your options to download!

[Echo_Lake]

@Nanz90

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Follow these steps in the order presented to resolve the issue for printers connected to a computer with Windows.

Download and run an HP Print and Scan Doctor:

The tool diagnoses and resolves common scanning problems and communication problems. Follow these steps to download, and then run the tool.

Step one: Download the tool

Download and run HP Print and Scan Doctor  to automatically diagnose and resolve printer hardware and connection issues.

• If the issue still continues, install using the Windows Built-in Print Driver: Click here
• HP Customer Support - Software and Driver Downloads 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[BKearan]

That is one of the most useless replies in a vast mountain of useless crap from HP.

SCANNING Software - not printer, SCANNER driver, not PRINTER.  GET IT?