HP print and scan doctor findings

[Joe3566]

Print and scan doctor shows 2 HP Officejet Pro 9010 series printers with valid WLS IP 192.168.1.216  as installed. In Devices and Printers there are no HP Printers installed. Where are these printers and how can I delete them?

[Mans]

@Joe3566 

Hello,

Try to follow the following steps to remove the printer driver of the printer:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type printui /s /t2, then press Enter. The Print Server Properties window opens in the Drivers tab.
4. Select HP OfficeJet Pro 9010 series, then Remove..., and then select Remove driver and driver package.
5. Click OK, then Yes, and then Delete.
6. Restart the computer.
7. Then, open the HP Print and Scan Doctor software to check status of the printer.

Do not hesitate to contact us in case of need.

Best regards,

[Joe3566]

I used the printui prior to reporting this issue and it didn't clear these printers.The 2 printer ICONS do not represent/look like  the HP 9015 Printer.

[Mans]

@Joe3566 

Hello and thanks for your return,

To resolve this issue, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP OfficeJet Pro 9010 series Basic Device Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP OfficeJet Pro 9010 series folder in the way:

• C:\Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

1. On the keyboard, tap the Windows and X keys simultaneously. The Run window opens.
2. Click Windows PowerShell (Admin), and then Yes.
3. Type net stop spooler, then press Enter.
4. Rename the file.
5. Type net start spooler, then tap Enter.

5. Launch a new the printer installation with the HP OfficeJet Pro 9010 series Full Drivers and Software.

Do not hesitate to contact us in case of need.

Best regards,

[Joe3566]

Mans

I followed your steps and first I have a couple of comments:

1. In the registry I did find Hewlett-Packard and deleted it but I also saw an HP folder but left it as is. I was confused by your statement (if the PC is HP-branded)
2. I was able to delete PF \HP but PF(x86) would not let me delete HP Sys Event or HP AudioSwith because there were being used
3. I did stop and start the spooler but didn't know how to Rename the file per your note/step 4

I did try the 256MB driver load and it didn't help

I redid your steps and the tried the 75MB diver load again no help

I ran the HP easy start again no help

It seemed the fax Icon was set up first the 10 min later the Printer ICON appeared

These installs stopped when they couldn't communicate with the FAX.

I just gave up and did a recovery on the Laptop and after it finished Win found and installed my WLS Brother and WLS HP Printers .

Print test and both WLS printers look good

Thanks for your help/inputs

Joe