HP print and scan doctor refuses my administrator permissions

[DavidGeller123]

Same Issue kindly help

[peterthepainter]

HP Print and Scan Doctor is an executable programme file that you can find in Windows Drive C under Program Files.

I have deleted it and then reloaded it from the HP site and I still have the same problem.  So for me it's not the solution, but it seems to work for some people, so there's no harm in giving that a go.

What amazes me, is that there is no-one from HP prepared contribute to the many threads on this subject,

[reymond_m]

it is only with the new version 5.6.1.0

use the older 5.5.2 is ok !!

[peterthepainter]

Sorry Reymond, but I don't know the answer. It would be useful if you could try and let us all know the result. All the best. Good luck

[H-P-Fritz]

How long will it take until the error is finally fixed.

This is a huge indictment of HP and the incompetence of those responsible.

Please do your job.

[ferRX]

Hola @peterthepainter , Hi @peterthepainter,

Try with the software version provided in the next link

• >> HP Print and Scan Doctor error de administrador

Prueba con la versión que se muestra en el siguiente mensaje:

•  >> HP Print and Scan Doctor error de administrador

Du musst die Datei herunterladen:

• >> HP Print and Scan Doctor error de administrador

Pouvez-vous installer l'application HP Print Scan Doctor pour une configuration complète, s'il vous plaît.

• >> HP Print and Scan Doctor error de administrador

* Click on KUDOS thumbs up  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

@H-P-Fritz @reymond_m @DavidGeller123 @Ruschen @nicolebertrand @Calimero03 @Sorites 

@harryha1 @OM1969 @Rschnauzer @botc76 @Hocker5 @wpgs @Almar33

[Ruschen]

Hi, FerRX, it's a small miracle, solution works - although the same (new) version No. is involved. Magician at work? Thanks a lot!

Ruschen

[ferRX]

Great @Ruschen wunderbar !

Sometimes we work with magicians

Please remember to Click on KUDOS thumbs up in message  to say thanks 😊

Best regards, 

ferRX.

[peterthepainter]

Thanks ferRX, your solution worked on one laptop, but not on the other. I think the reason is that I cannot delete the old programme file in the second laptop because I get a message the file is open in another programme and must be closed in order to delete it. I did a restart of the device, but the problem is still there. Is it because the PS Doctor is open in the Support Assistant? If it is , I don't see how to close it. All the best, Peter

[H-P-Fritz]

Hello FeRX, that's great. Your solution works on some PCs. But when I download from official HP sites, it doesn't. Is your soloution a illegal one? Or official? And when will it be official? I am waiting. Please make it