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- HP Community
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- Printer Setup, Software & Drivers
- HP print and scan doctor refuses my administrator permission...

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08-12-2021 04:50 AM
Hi Hocker5. I'm also using Windows 10Pro 64 bit. But I have no solution. Some people suggest it's a conflict between a recent Windows 10 update and the HP Doctor executable file, which HP need to fix. Indeed there seem to be lot of angry people out there and HP are silent on the matter. All the best
08-13-2021 04:25 PM
HP support unfreundlich und verweist auf Microsoft, HP scheint das Problem nicht zur Kenntnis zu nehmen welch ein mieser Service, Deutsch als Servicesprache scheint kaum vorhanden, der Service sitzt in Polen oder Rumänien (Billig Billig)
08-17-2021 02:21 PM
Here is a fix that worked for me:
For some reason the HP doctor files changes after some uses, the size changes from around 9000 ko to 11000 ko.
Just delete the file, download it again from HP and open it... et voilà !
08-17-2021 02:53 PM
Il faut supprimer le fichier exécutable du programme hp scan doctor qui est téléchargé sur la page de hp. https://support.hp.com/fr-fr/help/printscandoctor pour la France et le télécharger à nouveau.