HP printer, Windows 10, Dell Laptop: getting a driver not available notice

[bob1671]

Won't print through que but can print via hp email address -- can't even pull up the print que.

[sandytechy20]

@bob1671

Welcome to the HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

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[bob1671]

HP C36E4D Office Jet Pro 6960  Thank You.  It will print if i send it to the HP email address.  Otherwise it won't.  I have uninstalled and reinstalled several times, unplugged and re plugged, all the things suggested in the online fixes..

[sandytechy20]

@bob1671

Did you uninstall the printer driver from the root level before installing a new driver?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[bob1671]

I did as you said. When I tried to remove from the root, there were to items there.  One item dropped off the the second item said "unable to remove (name and number of the printer) PCL-3 x64 Type 4 user mode driver currently in use (printer was turned off).  I then went back and tried to install the new HP Tool anyway and it said it was already on the pc.  I tried to run a diagnostic but it was unable to fix.  Thank you for your suggestion -- just didn't work. (Sorry it took so long to respond -- was on vacation.

[Tenway2]

HP Office Jet Pro 9010 Series. Having subject problem.

[asmita6658 · Accepted solution]

Appreciate you trying the steps @bob1671

Please try installing the built-in driver - HP Printers - Installing and Using the Windows Built-in Print Driver

[bob1671]

After a Microsoft update I followed these steps and the printer is now working.  Thank you.  Bob Malott

[asmita6658]

@bob1671

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day ahead!