HP printer can't find the HP printer when ordered to scan using WIFI. It prints written documents.

[VWOLFF]

My HP Officejet 5255 PRINTER responds with "CAN'T FIND"  your  HP computer OFFICEJET 5255. Please advise.

Thanks.

Hans

[Kumar0307]

Hi @VWOLFF

Welcome to the HP Support Community. I understand you are not able to scan. I'd be happy to assist you.

How is the printer connected to the PC?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

If the issue persists, proceed to the next step.

Use the HP Smart app to print and scan from your Win PC and check if that helps.

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!