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‎09-03-2023 06:58 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

Dear Concerned,

 

I have updated my email address from my personal email address to business email address in my HP account and updated payment information as well. Because I started using my printer for business purpose.  

 

After this update, In the last two day, I noticed that my PRINTER is not establishing the connection to Web services which causing unable to check my HP Instant Ink status even though my payments are regularly happening.  Also, when I login into my account. it shows that 0 owned printers.  

 

Please help me to fix this issue so that, my Instant ink subscriptions will continue monitor ink status and shipping them as and when required. 

 

Thanks

Yuvaraj

Category:
1 REPLY 1

‎09-05-2023 09:26 AM

HP Recommended

Hi @Yuvaraj_Muruges,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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