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‎08-12-2020 01:01 AM

HP Recommended

Hi

i have a Officejet 4630 which is having multi code errors but mainly the one stated in the title.

 

i have followed all the guidance on here with no prevail

 

please help 

1 person had the same question
1 REPLY 1

‎08-14-2020 03:57 PM

HP Recommended

@J88arv Welcome to HP Community!

 

I understand that you are getting an error on the printer screen.

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

 

How is the printer connected to your computer? (USB or wireless)

Are you facing this issue after an update?

 

The issue you are facing seems to be a firmware issue on the printer. 

Let's try to update the firmware on the printer. 

Please connect the printer to your computer using a USB cable. 

Download the firmware for your printer from www.hp.com/drivers and enter the product number of your printer to find the right firmware update on our website. 

Run the firmware update and it should fix the issue. 

If the issue persists, please contact our phone support for the upgrade or the service options available for your printer. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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