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HP Recommended
color laserjet pro mfp m281cdw
Microsoft Windows 10 (64-bit)

I just got an hp s/w update. Now, after getting the update, I can't print. The printer console displays this error message. I went to the website displayed, which just says that you sent me this trojan horse update on purpose. You cheats. I bought this printer at Costco. I am going to report what you did to them and all over social media. HP used to be a great company. Your name stinks now.
blockedCartridgeNonHp.jpg

4 REPLIES 4
HP Recommended

I forgot to mention that my printer was working fine with non hp ink until hp sent me this update.

HP Recommended

Hello @SteveMiller1 .
Needless to say, they are security implementations that the company adds for the proper functioning or performance of the products it sells.
I do not work for Hp.....


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
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HP Recommended

thanks for nothing, Gold Master

HP Recommended

Yes. The f/w update looks for non-HP cartridges and locks you out of your printer. Period. There is no fix except to revert to an older f/w version and then lock HP out of auto updates. There is a method for doing so on youtube. It worked on my HP laserjet pro MFP M281 cdw  https://www.youtube.com/watch?v=BSfI8j7JmRQ

 

I updated and my 17 year old son could not print a needed assignment for school. Epson also did this.

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