• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-25-2024 10:05 AM

HP Recommended
Product: HP Officejet Pro 6830 e-All-in-One Printer
Operating System: Microsoft Windows 11

I have windows 10.  Husbands new computer, windows 11.  Downloaded HP Smart on the new one.  Can both of us have the app open at the same time?  Will the printer only work with one HP Smart app open?

Category:
1 REPLY 1

‎06-26-2024 12:40 PM

HP Recommended

Hi @Towney,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Yes, both you and your husband can have the HP Smart app open on your respective computers at the same time. The HP Officejet Pro 6830 E-All-In-One Printer can connect to multiple devices simultaneously. The printer does not restrict operation to only one instance of the HP Smart app being open.

You should be able to print, scan, and manage printer settings from both computers without any issues. However, if both computers try to perform tasks simultaneously, there might be a queue or delay as the printer processes each request sequentially.

 

Refer to this document: HP Officejet Pro 6830 e-All-in-One Printer series User manual 
HP printer setup (HP Smart app) | HP® Support

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.