HP smart app not working since more than a week

[Maria444444]

HP smart app has been installed on work pcs, and we cannot use it since more than a week it is opening, but not to the main screen where I can use the app, it is just with the blue page in the beginning and then nothing happens. 

[Rainbow23]

Hi @Maria444444,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that HP Smart app is not working.

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.

You may also refer to this HP document.

I hope this helps. 

Take care and have a good day.

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