HP smart recognizes printer . It is on line. But says it is not turned on, but it is turned on.

[BevWest]

HP office jet pro 8135 e all in one printer 

Im trying to set it up in HP smart. It recognizes the printer and shows it is connected to wifi, but says it is not turned on but it is.

[A_Gayathri]

Hi @BevWest ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP Smart is recognizing your HP OfficeJet Pro 8135e printer and showing that it's connected to Wi-Fi but still stating that it's not turned on, there could be a few potential reasons for this issue. 

Here are some troubleshooting steps you can try:

• Restart the Printer: Sometimes, simply restarting the printer can resolve connectivity issues. Turn off the printer, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on again.
• Restart HP Smart App: Close the HP Smart app on your device and then reopen it. This can sometimes help refresh the connection and resolve any temporary glitches.
• Update HP Smart App: Ensure that you have the latest version of the HP Smart app installed on your device. Check for updates in your device's app store and install any available updates.
• Restart Wi-Fi Router: If restarting the printer and HP Smart app doesn't work, try restarting your Wi-Fi router. Sometimes, network issues can cause connectivity problems.
• Check Wi-Fi Connection: Verify that the printer is connected to the correct Wi-Fi network and that the Wi-Fi signal is strong enough. You may need to move the printer closer to the router or try connecting to a different Wi-Fi network if possible.
• Reset Printer Network Settings: You can try resetting the printer's network settings to default and then reconnecting it to your Wi-Fi network. Refer to your printer's manual for instructions on how to do this.
• Reinstall HP Smart App: If none of the above steps work, try uninstalling and reinstalling the HP Smart app on your device. This can sometimes resolve any software-related issues causing the problem.

Refer to this document: HP OfficeJet Pro 8135e All-in-One Printer user manual

I hope this helps. 

Take care and have a good day.

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