HP smart software currently not working in microsoft store.

[CoL1720]

Tried to download HP Smart from Microsoft store over the passed few days and it fails every time. " error  says something went wrong that they are aware about" Is there any way of getting the software for my Envy 5032 printer

[Dragon-Fur]

@CoL1720 

Welcome to the HP English Community --

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Reminder

If you are running a supported version of Windows, you need not depend only on HP Smart -  There is a full driver printer software package for this printer.  Software includes HP Scan for scanning PDF and Images (Photos).  The full driver supports printing from your other installed print and scan software programs.

Ask if you need help to (re)install the full driver.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP ENVY 5000 All-in-One Print and Scan Driver and Accessories 

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HP Smart - Windows

Just checked -- Looks like the app has finally issued a new update for the next release.

At this writing, HP Smart current Version = 156.1.1125.0

Most of the time updates of this type can be selected at the Store when you open the store page for the application (in this case HP Smart).  If the application has been installed previously, there would be two options:  Open and Update

If you have tried that option, there are other things to try that do not involve reloading Windows.

Try / Consider

Check that the issue is not with the Microsoft Store itself. 

What? 

1)  Microsoft Store is an application - like other apps, the Store app must occasionally update itself.  Open the Store >  Check and install updates, including one for the "Microsoft Store" app.

2)  If the Store is broken, it will not be able to update and / or it might refuse to install applications including the application for HP Smart.  Solutions >   Fix problems with apps from Microsoft Store

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What else?

No Joy?

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to Reset the App

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Installed Apps or Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

Reference

Uninstall HP printer software and drivers / HP Smart

Example - Windows - Reset HP Smart

HP_Smart_Win_Apps_Reset_3

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 5032 All-in-One Printer  

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