HP smart tank 500 not printing colored in my MacBook Air m2

[Gianpangets12]

HP smart tank 500 not printing colored in my MacBook Air m2. I fixed this issue before but I forgot. Anyone care to help?

[Irfan_06]

Hi @Gianpangets12,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with printing in color from your Macbook to the printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Are you able to make a color copy on the printer standalone? (Place an original color document on the scanner glass and make a color copy to confirm hardware is working fine)

Please follow the steps below to fix the issue.

A) Perform a power drain.

 1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Power on the printer

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Gianpangets12]

Hello. 

None of the suggestions worked. 

Do you have any other suggestions?

[Irfan_06]

Hi @Gianpangets12,

Were you able to make a color copy on the printer standalone? (Place an original color document on the scanner glass and make a color copy to confirm hardware is working fine)

Take care and have a great day ahead!

Irwin6

HP Support

[Gianpangets12]

Yes. I was able to print color on the printer standalone. 

But printing color coming from my Mac seems to be of no avail. I tried printing using someone else's windows and it does print color. I hope you could help me on this one. 

[Irfan_06]

Hi @Gianpangets12,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Quit046]

I have the same problem