HP smart tank 515

[Amadeo1]

Hello everyone,

My HP Smart Tank 515 performance has been very slow since I purchased it. HP printer doctor could not help.

Can I get help, please?

[Bernard42]

                Hello Amadeo1,

Do this:

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Turn off Quiet Mode (Windows)

Quiet Mode reduces noise levels when printing, but can also reduce print speed.

Quiet Mode is not available for all printers.

• HP Smart app: Open the HP Smart app, click your printer, click Advanced Settings. On the Settings tab, click Quiet Mode under Preferences, select Off, and then click Apply.

  Note:

  If prompted for a password or PIN, enter the password previously set by the printer administrator or PIN from the label on your printer. You can find the label on the back of the printer or open the cartridge access door and look inside the printer.

• HP Printer Assistant: Search Windows for your printer, and then select your printer in the results to open HP Printer Assistant. On the Quiet Mode tab, select Off, and then click Save Setting.

Reduce print quality to improve print speed (Windows)

Selecting certain paper types or printing in higher quality can slow print speeds. Print with plain paper in reduced quality for faster print speeds.

1. Search Windows for printers, and then click Printers & Scanners in the list of results.

2. Click your printer, and then click Manage > Printing preferences.

3. Click the Paper or Paper/Quality tab, and then make sure Plain Paper is selected in the Type or Paper type field.

4. Adjust the print quality.

   • HP inkjet and LaserJet printers: In the Print Quality field, make sure Draft or Normal is selected.

   • HP Laser printers: Click the Graphics tab, and then click Standard in the Quality field.

5. Click OK or Apply to confirm the changes.

Print with both cartridges (inkjet printers)

If your printer supports printing with only one cartridge, doing so might reduce print speed.

1. Open the cartridge access door, and then make sure all cartridges are properly installed.

2. Check ink levels, and then replace any empty cartridges.

Uninstall HP print driver and use HP Smart (Windows)

Uninstall the HP print driver and install and use HP Smart on a Windows computer.

1. Disconnect any USB cables from the printer.

2. In Windows, search for and open Add or remove programs.

3. Look for your HP printer name in the list of programs.

   • If you find your printer, click the printer name, and then click Uninstall.

   • If you do not find your printer, search for and open Printers & scanners, click your printer, and then click Remove device.

4. If a User Account Control message displays, click Yes.

5. Follow the instructions to complete the software removal, and then restart the computer.

6. Go to 123.hp.com to download and install HP Smart.

Update the printer firmware

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

• Update from the printer control panel: Many HP printers with touchscreens or menus can connect directly to HP to find and install updates. Make sure the printer is on a network with an active Internet connection. If the printer is connected with a USB cable, use one of the other options.

  On the printer, locate the Product Update or Check for Updates menu by pressing the HP ePrint icon or button (

  or

  ). Or open the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools, and then select Web Services, Printer Update, or LaserJet Update.

• Download updates from HP Customer Support: With the printer turned on and connected to the computer or a network, go to HP Software and Driver Downloads to check for and install available updates listed under Firmware.

• Install updates through the HP Smart app: Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store. After adding the printer, click the printer image, click Printer Home Page (EWS) or Advanced Settings, click Tools or Web Services, and then click Printer Updates.

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             Best regards,