HP smart tank 7005 and ubuntu FAIL SCANNER

[ozshane]

Have read other posts re install, no luck yet

Have Ubuntu jammy LTS 22.04.3

Have tried to get my 7005 going, no luck. Printer works, NO scanner.   Following suggestions from HP I installed hplip-3.23.12.run

That then  uninstalled existing hplip and installed this new one.

It is a pretty long process but eventually worked.

Next, following no success, was prompted on the Hp site to do a proprietary plug-in, chose 'from online source' but the plug-in install crashes (once it did not immediately crash but requested a Password, that did not help tho. It also wanted a Key!

One reply on your site was to install apparmor, tried that and followed their suggestions, no luck.

All my previous HP multifunctions have installed themselves automatically, this is frustrating.

Did HP test ubuntu and if success what version and Hplip worked?

Perhaps I should get the plug in as a file on a usb and try that pathway, how to?

Is there planned 'out of the box' support for ubuntu and how to I upgrade to that?

[A_Gayathri]

Hi @ozshane ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you are experiencing issues with getting the scanner functionality of your HP Smart Tank 7005 All-In-One working on Ubuntu 22.04.3. Let's try a step-by-step approach to troubleshoot and resolve the issue:

1. Install the Latest HPLIP Version:

Firstly, ensure you have the latest version of HPLIP. You mentioned installing version 3.23.12, but newer versions might be available. You can download the latest version from the official HPLIP website: HPLIP Downloads.

2. Install Proprietary Plugin Manually:

If the online source installation is causing issues, you can download the plugin manually from the HPLIP Plugin Page and install it using the following commands: chmod +x <downloaded_plugin_file>
sudo ./<downloaded_plugin_file>
 

3. Check for AppArmor:

AppArmor should not interfere with the scanner functionality. However, if you have previously made changes to the AppArmor profile, you might want to revert those changes or temporarily disable AppArmor to see if it makes a difference.

4. Verify Scanner Permissions:

Ensure that your user has the necessary permissions to access the scanner. You may need to add your user to the "lp" and "scanner" groups using the following commands: sudo usermod -aG lp,scanner $USER

5. Test Simple Scan:

Install the "simple-scan" utility and check if it can detect and use your scanner:  sudo apt-get install simple-scan

6. Check HP's Official Documentation:

Check the official HP support page for your printer model. They may have specific instructions or updates for Ubuntu compatibility.

8. Upgrading to a Newer Ubuntu Version:

Ensure that you have the latest updates for your Ubuntu version. You can upgrade to a newer version of Ubuntu when it becomes available and check if the issue persists. sudo apt-get update
sudo apt-get upgrade
sudo do-release-upgrade
 

By following these steps, you should be able to troubleshoot and resolve the scanner issues on your HP Smart Tank 7005 All-In-One printer.

I hope this helps. 

Take care and have a good day.-

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