HP software options won't save on my app.

[DougalKerr]

I have a HP LaserJet Pro M454dw. It prints well when it does what I ask.

I have recently had the need to print out some photos on standard 5x7 photo paper. The app lets me select the printer to use with my mobile phone and I select a photo from the Google Photos app. I then select the printer and go into the More Options because only two paper sizes are available on the first printer settings page. I select the 5x7 paper size but, when I return to the initial screen it has not saved my selection. There is no option to save the selection when I do it so how can I make the printer app print on my 5x7 photo paper. This is crazy.

[Dragon-Fur]

@DougalKerr 

Welcome to the HP Community --

I would guess that the HP Smart Mobile application and the Google Photos app for Mobile both share the requirement that the Paper Size & Type be selected / set before the content is opened to be printed.

Whether you can accurately adjust the paper size and type you need in the Embedded Web Server (EWS) is not something I can test for you.  

Reference

 HP Color LaserJet Pro M454 - User Guide

Page 75

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

If the paper size is listed in EWS > Settings > Preferences >Tray and Paper for the Tray that supports the paper size (Tray 1), select the paper size.

If the paper size is not listed, but the list includes paper size "Custom", select paper size "Custom".

If the paper type is also listed as a companion setting, select that.  If not, select the paper type from the available list as best can be done. 

For example, 

If Paper Type (photo paper) is not listed,

If your photo paper does not much exceed the weight specifications of paper type Brochure, select that paper type.

If the size is considered "Custom" and if there is a Custom size listed in the Tray and Paper setup, use that. 

HP Color LaserJet Pro M454dw

Media Size	Letter; A4; Legal; B5
Media Size, Tray 1 (metric)	A4; A5; A6; B5 (JIS); B6 (JIS); 16K (195 x 270 mm, 184 x 260 mm, 197 x 273 mm); 10 x 15 cm; Oficio (216 x 340 mm); postcards (JIS single, JIS double); envelopes (DL, C5, B5)
Media Size, Tray 2 (metric)	A4; A5; A6; B5 (JIS); B6 (JIS); 16K (195 x 270 mm, 184 x 260 mm, 197 x 273 mm); 10 x 15 cm; Oficio (216 x 340 mm); postcards (JIS single, JIS double); envelopes (DL, C5, B5)
Media Size, Tray 3 (metric)	A4; A5; A6; B5 (JIS); B6 (JIS); 16K (195 x 270 mm, 184 x 260 mm, 197 x 273 mm); 10 x 15 cm; Oficio (216 x 340 mm); postcards (JIS single, JIS double)
Media Sizes Custom (imperial)	Tray 1: 3 x 5 to 8.5 x 14 in; Tray 2, optional Tray 3: 3.94 x 5.83 to 8.5 x 14 in
Media Sizes Custom (metric)	Tray 1: 76 x 127 to 216 x 356 mm; Tray 2, optional Tray 3: 100 x 148 to 216 x 356 mm
Media Type and Capacity Tray 1	Sheets: 50; envelopes: 5
Media Type and Capacity Tray 2	Sheets: 250; envelopes: 10
Media Type and Capacity Tray 3	Sheets: 550
Media Types	Paper (bond, brochure, colored, glossy, letterhead, photo, plain, preprinted, prepunched, recycled, rough), postcards, labels, envelopes
Media Weights Supported, By Paper Path (Imperial)	Tray 1: 16 to 47 lb bond (up to 52 lb with HP Color laser glossy photo papers); Tray 2: 16 to 43 lb bond (up to 47 lb with postcards, up to 52 lb with HP Color laser glossy photo papers); optional Tray 3: 16 to 43 lb bond (up to 47 lb with postcards, up to 40 lb with HP Color laser glossy photo papers); Automatic duplexer: 16 to 43 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: 60 to 176 g/m² (up to 200 g/m² with postcards and HP Color laser glossy photo papers); Tray 2: 60 to 163 g/m² (up to 176 g/m² with postcards, up to 200 g/m² HP Color laser glossy photo papers): optional Tray 3: 60 to 163 g/m² (up to 176 g/m² with postcards, up to 150 g/m² Glossy media); Automatic duplexer: 60 to 163 g/m²
Media Weights Supported, Tray 1 (metric)	Tray 1: 60 to 176 g/m² (up to 200 g/m² with postcards and HP Color laser glossy photo papers)
Media Weights Supported, Tray 2 (metric)	60 to 163 g/m² (up to 176 g/m² with postcards, up to 200 g/m² HP Color laser glossy photo papers)
Media Weights Supported, Tray 3 (metric)	Optional Tray 3: 60 to 163 g/m² (up to 176 g/m² with postcards, up to 150 g/m² Glossy media)
Mobile Printing Capability	HP ePrint; Apple AirPrint™; Mopria™ Certified; Google Cloud Print™; HP Smart App and other mobile Apps

General Example - OfficeJet Pro 9025 - EWS > Settings > Preferences > Tray and Paper

NOTE >> Sample provided FYI only -- Laser printers are not Ink Jet printers

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

References / Resources 

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Read the FAQs

For example:  What is the HP Smart app and its requirements?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Color LaserJet Pro M454dw 

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[DougalKerr]

Thank you. I understand what you have explained. Very long winded but understandable. It's crazy really because documented print almost instantly. I can't believe we are in the year 2023 and manufacturers still have this kind of fuss. It's the kind of situation that was around in the nineties. It's very disappointing. I got rid of an iMac because it seemed too restrictive but wish I'd kept it now. Ah well. I've just a little testing to do with it in Linux. Perhaps that will be more straightforward.

Thanks again for your suggestion.

[Dragon-Fur · Accepted solution]

@DougalKerr 

You are welcome.

I shall strive to be more concise.

Smiling.

The short version:

I don't know -

I don't use the Google Photos app.

I don't know your printer product.

Advice given from this perspective might be suspect.

Good Luck!

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"