cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ToonerMike
Level 1
9 7 0 0
Message 1 of 7
165
Flag Post

HP software will not scan

HP Recommended
hp laserjet pro mfp m29w
macOS 11.0 Big Sur

I could never get my hp laserjet pro mfp m29w to scan even after downloading latest software. It didn't work under Catalina nor will it work under Big Sur. It will print with my iMac USB and with my  Macbook Pro wirelessly.

6 REPLIES 6
ShlomiL
Level 17
Level 17
31,176 30,890 5,327 12,408
Message 2 of 7
Flag Post
HP Recommended

Hi,

Please follow the latest firmware update utility to ensure your pritner firmware is up to date:

https://ftp.hp.com/pub/softlib/software13/FW_CPE_Consumer/M28-M31_1D/HP_Laserjet_Pro_M28_M31_Multifu...

 

Once completing the update, restart both the printer and then Mac and print a Configuration Report:

https://support.hp.com/au-en/document/c05874648

 

Make sure the firmware datecode is up to date and listed as 20200609

 

Now try scanning from Printers & Scanners and check for any difference, also check HP Easy Scan for any difference:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
ToonerMike
Author
Level 1
9 7 0 0
Message 3 of 7
Flag Post
HP Recommended

Thanks for your reply. The software update your recommended did not work. Instead it installed some thing called HP Laserjet 3020 which of course is not my printer. My printer now cannot be found by HP Smart or my Printer Scanner in preferences. In the meantime, the printer's on light just keeps flashing. I have not had any luck reloading the MFPM29w.

 

Unfortunately I won't be able to act on your advice in this condition.

 

Thanks anyway.

Reply
0 Kudos
ShlomiL
Level 17
Level 17
31,176 30,890 5,327 12,408
Message 4 of 7
Flag Post
HP Recommended

With the printer turned on, unplug the power cable from the back of the printer.

Wait 60 seconds, then reconnect the printer back to the power and check for any difference.

 

If the same persists, do you only have the Mac or may have a Windows PC too? and if you have any such, what OS version is there?

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
ToonerMike
Author
Level 1
9 7 0 0
Message 5 of 7
Flag Post
HP Recommended

Unfortunately unplugging the printer for over 1 minute didn't help. The control panel LED display (wireless version) and the power button continue to blink. The wireless button cannot be turned on.

 

I only have an iMac with Big Sur and a Macbook Pro with Big Sur. Our 2 iPads used to be able to AirPrint but because the wireless no longer works they can't print.

 

Even unplugging the USB cord doesn't help. The printer can no longer copy.

 

I will have to contact Apple and see if I can exit Big Sur and return to Catalina.

By switching to Big Sur I can no longer print to my HP Deskjet HP 6940 as well.

Reply
0 Kudos
ToonerMike
Author
Level 1
9 7 0 0
Message 6 of 7
Flag Post
HP Recommended

I spent an hour and a half with Apple. The problem is the firmware you suggested is wrong. Please send me the proper firmware so I can use my printer.

 

I'd also appreciate it if I could talk to a tech person. Thank you.

Reply
0 Kudos
ToonerMike
Author
Level 1
9 7 0 0
Message 7 of 7
Flag Post
HP Recommended

Hi SslomiL, I wonder if you have any more advice to repair the firmware for my printer? Currently I can no longer use the printer because the firmware you recommended will not allow my computer to communicate with my printer. Any help would be appreciated.

I look forward to hearing from you soon.

ToonerMike

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation