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‎05-15-2022 09:07 AM - edited ‎05-15-2022 09:09 AM

HP Recommended
Product: HP ENVY Laptop PC 17-ce2055cl
Operating System: Microsoft Windows 11

The HP support assistant 9.15-66.0 stopped working, I have win 11. I have uninstalled and attempted to reinstall with the only Support assistant I can find 9.13.66.0 and it will not install as I get a "unable to start" can anyone help with me without spending an hour with Costco?...Thanks for any help

Category:
1 REPLY 1

‎05-15-2022 09:53 AM

HP Recommended

@scottyj96 

 

Welcome to the HP User Community.

 

@scottyj96 wrote:

The HP support assistant 9.15-66.0 stopped working, I have win 11. I have uninstalled and attempted to reinstall with the only Support assistant I can find 9.13.66.0 and it will not install as I get a "unable to start" can anyone help with me without spending an hour with Costco?...Thanks for any help

 

It might not matter.

 

Software and drivers for HP ENVY Laptop PC 17-ce2000  does not show any drivers or support for Windows 11.

Even for Windows 10, there have not been any updated drivers since 2021.

 

The HP Support Assistant cannot update drivers for which it cannot find any support.

 

Suggestion

If you do manage to get the application installed, be sure you switch OFF the automatic updates - Updates won't work and may cause other issues while the HPSA application is floundering around trying to install drivers for which it cannot find the Operating System version.

 

Uninstall the app from Settings > Apps > Apps and Features

Restart the computer and sign in

 

Install either the "new" or the "legacy" version.

 

==========================================================

Download, Save, Install the latest supported HP version of the HP Support Assistant

 

Website / Information / Video / White Paper / Download

HP Support Assistant

 

Technical white paper - HP Support Assistant 9.0

-------------------------------------------------------------------------------------------------

 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP ENVY Laptop PC 17-ce2000 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

 

Dragon-Fur

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