HP1510 not printing A5 paper

[NiamhWaterford]

Hi, thanks for reading this. It might be a small thing for you to solve but a big giant help to me. Thankyou.

My HP1510 used to print A5 cards for me. Its a little business I have. I never had any issues with the printer, but lately I notice I have a new program to view the print queue etc. etc. So now the printer will not print A5, only A4 and A6.  So I cant print the cards. 

Has anyone had this issue? is there something I can do? 

[Nal_NR]

Hi @NiamhWaterford

Welcome to the HP Support Community. 

I understand that you are unable to print A5 paper. I'd like to help!

Please update the firmware for your printer from the link here and keep me posted.  

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[NiamhWaterford]

HI Elohi

Thanks for your reply.

Yes, I updated the drivers and restarted the computer. But A5 is still not listed in my paper sizes, I get A4 I get A6 and all kinds of Japanese paper sizes. 

I want to print pdfs and png images onto A5. So, whilst the Word program allows me to make a 'custom' paper size, the other screens will not.

Any other  tips?

thankyou

NIamh

[Nal_NR]

Hi @NiamhWaterford,

Thanks for your reply. Well, this printer does not support A5. Please check the specifications of this printer here.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @NiamhWaterford,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day! 

[NiamhWaterford]

Dear Elohi

I cannot accept your 'solution'.

For some reason HP have changed what the printer can do. Last Christmas I printed A5 cards with it. Now I cannot.

I do not understand how the printer can print A4 and A6 but not A5. 

I am very disappointed. Telling me to look at the specification is like telling me 'oh you bought the wrong printer'.

Come on now HP. Try and show some customer service.

[Nal_NR]

Hi @NiamhWaterford,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!