• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-04-2020 09:20 AM

HP Recommended
Product: HP F2100
Operating System: macOS 10.15 Catalina

With my MacOS update to Catalina, my HP2100 is no longer working. Any suggestions? The printer still works perfectly fine, so I hate to have to get rid of it or buy something new.

Thanks.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-04-2020 10:58 AM

HP Recommended

Hi,

Is it Catalina or Big Sur?

 

For Big Sur, the printer is not yet supported at this time and no drivers are available.

 

If this is Catalina indeed, follow below steps to fully remove any existing software:

https://support.hp.com/us-en/document/c06960563

 

Next, download and install below drivers:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Power on the printer and connect it to your Mac, from System Preferences > Printers & Scanners, click the plus sign and select the printer, then select your printer model within the Use drop-down menu and press Add.

 

Now try printing and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-04-2020 10:58 AM

HP Recommended

Hi,

Is it Catalina or Big Sur?

 

For Big Sur, the printer is not yet supported at this time and no drivers are available.

 

If this is Catalina indeed, follow below steps to fully remove any existing software:

https://support.hp.com/us-en/document/c06960563

 

Next, download and install below drivers:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Power on the printer and connect it to your Mac, from System Preferences > Printers & Scanners, click the plus sign and select the printer, then select your printer model within the Use drop-down menu and press Add.

 

Now try printing and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-04-2020 11:59 AM

HP Recommended

Genius, thank you!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.