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‎02-15-2026 10:13 PM

HP Recommended

My ink levels are fine, I have worked through all troubleshooting (align/clean heads etc)....I reset printer, it printed the response test page perfectly. As soon as I ask the printer to print any document (rtf. / word doc /pdf. etc, all I get is blank pages. I even changed text to simple red or blue or green, and no text prints, yet I see all the colours on a test page

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3 REPLIES 3

‎02-16-2026 10:34 AM

HP Recommended

Was the printer unused for a longer period, a few months?




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‎02-18-2026 01:14 AM

HP Recommended

Yes it was.

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‎02-18-2026 03:33 AM

HP Recommended

Replace ink cartridges. They dried inside from the printer not being used for a long period.




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