HP4520 not printing color

[tstock58]

HP 4520 all in one printer. Two new HP cartridges, Printing a label with color from Print Shop, no color printed. Printed test page , no color printed,  Scanned two documents in full color,,, printed in FULL color , no streaks or holidays. Its got me baffled. 

[Sneha_01]

Hi @tstock58,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 4520 printer is not printing color despite having new cartridges and printing a test page without color, but it successfully prints in color when scanning, there are several steps you can take to troubleshoot and resolve the issue:

1. Check Printer Settings

• Ensure that the printer settings are configured to print in color.
• Double-check the print settings in the software you are using (e.g., Print Shop) to ensure color printing is enabled.

2. Clean Print Heads

• Run the printer's built-in cleaning utility to clean the print heads. This can help remove any clogs or dried ink that may be blocking the color ink flow.
• Refer to your printer's manual for instructions on how to run the cleaning utility.

3. Align Print Heads

• Aligning the print heads can help ensure accurate color printing.
• Look for the print head alignment option in your printer's settings or utility menu and follow the on-screen instructions to align the print heads.

4. Check Cartridges

• Ensure that the color ink cartridges are properly installed and securely seated in the printer.
• Remove the cartridges and inspect them for any protective tapes or seals that may need to be removed before installation.

5. Verify Cartridge Authenticity

• Ensure that you are using genuine HP ink cartridges compatible with your printer model. Counterfeit or incompatible cartridges may not work properly.
• Verify the authenticity of the cartridges by checking for the HP logo and holographic seal.

6. Update Printer Firmware

• Check for any available firmware updates for your printer on the HP support website.
• Download and install any updates following the provided instructions. Firmware updates can sometimes address printing issues.

7. Use High-Quality Paper

• Low-quality or incompatible paper can sometimes affect color printing.
• Use high-quality, recommended paper for your printer to see if it improves color printing quality.

8. Test with Different Software

• Try printing a color document from a different software application to see if the issue persists. This can help determine if the problem is specific to one program.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support