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‎07-29-2020 11:54 PM

HP Recommended
Product: HP4630
Operating System: Microsoft Windows Vista

MY HP4630 gave a message I had an update that would make printer work better.   said y.es now it is stuck and will not complete the load and will not clear.  I have to unplug to turn off bu that does not clear it wither.

1 REPLY 1

‎08-01-2020 11:23 AM

HP Recommended

Hi @rsl12

 

Welcome to the HP Support Community. I'd be happy to help you with the update issue

 

Please try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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