HP62A525 Print Driver unavailable

[Trevorb3]

Hi I am running windows 10 on aN HP Pavilion laptop and have a HP Deskjet 2700e all-in1 printer.

I now have an issue where so far to try and resolve I have removed the printer from Devices and printers and re-set the printer back to factory defaults.

On running HPSmart (not very) and HP Print and Scan doctor, both can find the printer connect to it and get the required info, but niether seem to be able to load the driver correctly. When checking in "Devices and Printers" the printer is showing as :

State:                Network Connected          :Category: Printer; Scanner

Manufacture: HP                                           Status:       Driver is unavailable

Model:              HP Deskjet 2700 series.

How can I get the driver to be available? 

Which driver file is needed ?

Please help, I have another laptop that is the same model and is working fine with this printer

[Nal_NR]

Hi @Trevorb3,

Welcome to the HP Support Community.

I understand that you are facing issues with the printer driver. I'd like to help!

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @Trevorb3,

I request you talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you