HP6600 Printer has all web data locked by administrator.

[retired73]

Recently changed Web Address and Password. Printer will not allow me to update and provides an administrator lock message. I am the administrator. I need to clear all the printer settings and start as if it were new. My computer doesn't even see it right now so it looks like I need to do this throught the printer only. Uninstall and reinstall does not work. HELP !!!

[Jeet_singh]

Hi @retired73,

Thank you for engaging in HP Support Forums. I am glad to be of your assistance!

I understand your printer is asking for an administrator password. Is the printer connected to the network already? If so, let’s try to fix the issue by following the steps mentioned below:

Let's first try to perform a Reset Network Settings on the printer: 

To reset the administrator password and network settings

1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network

2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.

If the issue persists, I would suggest here is to try these steps here: 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Now go to the Security Tab - Administrative Settings.
• Uncheck the "Control Panel Lock".

If the issue persists, then we will have to completely reset the printer. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.

Please let me know if this resolves the issue, or if you require further assistance.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[retired73 · Accepted solution]

Thank you. Worked fine on first try....

[Jeet_singh]

Hi @retired73,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,