HP7612 error printing - Tried everything

[SailorDanH]

I've had this HP 7612 for a while and all is good.  Got a new PC and cannot get it to  print, even though the printer is fully recognized, it is "Ready" to print, prints from the other PC in my office, will print a test page from its own onboard test page, but when I sent any print job, it gives "Error Printing".  I go over to the other PC and it prints fine.  I have unloaded and reloaded drivers, the firmware is up to date.  I'm at a loss.

[Jay_G24]

Hi @SailorDanH

Welcome to the HP Support Community. 

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page 

We would have to connect the printer to TCP/IP port- follow the below instructions-

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

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[ShannonThompson]

I have done every step recommended several times and I cannot get this printer to install on my computer