Create an account on the HP Community to personalize your profile and ask a question
01-10-2021 04:06 PM
that did not work at all
got VERY frustrated with it again tonight
Uninstalled and reinstalled multiple times
Why cant HP support assistant just be deleted?????
I go to reinstall but only came up as DIRECT.....knew that was wrong but tried any way it obviously communicates with the printer as it generated a code......but then no software on the PC and it would not install it...just stayed on for hours .......so i have a pointless code generator if i want to waste hours of my life.....
AS I said....can we just delete ALL HP software......I am now approaching the completely reformat disk point....if i do that then I have to say I will jus see if I can get another printer to connect from a different manufacturer.....not happy.....but it looks like im resurrecting my old crap quality epson.......thats my next plan!
01-11-2021 11:04 AM
The HP Print and Scan Doctor might get this sorted out
Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe
Once the PSDR detects the Printer, it will show up the IP address and Software Status.
Select the correct Printer and click on Next.
PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
Once PSDR goes through all checks and automatic fixes, click on Print a test page.
Regardless if PSDR printed the test page or not, click on “NO PRINT”
PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.
Also, try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh
You can refer to this link: https://support.hp.com/in-en/document/c03561640 for more information on HP Smart App.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Stay Home – Stay Safe
I am an HP Employee
01-31-2021 05:02 AM
Those dont work
How do I remove ALL ALL ALL HP software?
My pc is not letting me uninstall HP Sollutions framework.msi as it says HP Support assistant requires it
So what? I want it ALL off and clean
simnples.....is this possible please? I need to try a clean install and i cant with all this dirty stuff lurking about
I just want the printer to work