HP8134e can't print from laptop with USB

[as217]

I have spent hours trying to print from a laptop to HP 8134e offline with a USB cable. It simply doesn't work. Wifi Direct doesn't work either, except from a phone. This product really should state clearly that a wifi connection is essential. For me, it is a complete waste of money and time.

[Alden4]

Hi @as217,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry you're experiencing trouble with your HP OfficeJet Pro 8134e All-in-One Printer. It seems there might be a couple of potential issues with the USB connection and Wifi Direct not functioning as expected. Here's a troubleshooting guide you can try.

Check USB Connection

• Test the Cable: Ensure that the USB cable is working properly by testing it with another device or using a different cable.
• Ports: Try different USB ports on your laptop. Sometimes certain ports may not function correctly, especially if they’re USB 3.0 vs. 2.0.
• Reinstall Printer Drivers: It’s essential to have the correct drivers installed for USB printing to work. Go to HP's official website and download the latest drivers for your printer.

WiFi Direct Not Working

• Wi-Fi Direct Settings: Make sure that Wi-Fi Direct is enabled on the printer. You can check this in the printer’s settings menu. Usually, it's found under Network settings.
• Device Compatibility: Sometimes, Wi-Fi Direct works differently with phones than with laptops due to differing protocols. Make sure your laptop supports Wi-Fi Direct, as some models might not fully support it.
• Reconfigure Wi-Fi Direct: If possible, reset the Wi-Fi Direct settings on the printer and try reconnecting.

Connection Essentials

• WiFi Requirement: Unfortunately, the HP OfficeJet Pro 8134e is designed to work primarily with a Wi-Fi connection for wireless printing. A USB connection may work intermittently or require certain configuration steps, but Wi-Fi is often essential for full functionality, especially with features like scanning and remote printing.

Factory Reset

• If none of the above work, you may want to reset the printer to factory settings and set it up from scratch to eliminate any configuration issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support