HP8610 All in One Printer

[JimSX]

I have used my HP 8610 All in One printer in wireless mode for over (2) years without any issues. Lately it continues to drop offline to my Lenovo laptop and other wireless devices periodically. The printer display will show it connected to my SSID private secured network and access to the router also shows it present.  HP Print and Scan tools fails to reestablish the connection.

I have tried the standard power cycle of the devices-printer, router, laptop.  Sometimes this will eventually work most time not.

I have been relagated to leaving my requests in the pc print queue and they will eventually print.  I have reviewed all my settings and still can't get a handle on the issues.  I have disable IPv6 as well.  I believe it has to be a printer issue as I have no other issues with any other devices connected to my Wifi and both of my laptop devices fail at the same time, so a print driver or queue issue is unlikely.  Any ideas or help is appreciated   Working with an ARRIS NVG589 router.

Software Version 9.2.2h4d16 Software Version

Could HP Ink service be causing this issue?????

[sandytechy20]

@JimSX

Welcome to HP forums, I see that you are getting printer offline error and you have multiple troubleshooting steps.

Assign a manual IP address

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JimSX · Accepted solution]

Sandy, Although your solution may well work that is not the correct solution for a wireless connection using DHCP IPs under normal conditions (which is what most users would be).  After all the aggravation of attempting to resolve my problem I believe I have dumbly stumbled onto the solution.

Move the router at least 4 feet away from the printer.  Sounds too simple but it is working correctly for the past 4 days.

Thanks and I hope the trick helps others.

[sandytechy20]

@JimSX

Thanks for the reply.

I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future you need any assistance.

Cheers.