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‎12-15-2018 02:57 PM

HP Recommended
Product: HP 8610
Operating System: Microsoft Windows 10 (64-bit)

I have used my HP 8610 All in One printer in wireless mode for over (2) years without any issues. Lately it continues to drop offline to my Lenovo laptop and other wireless devices periodically. The printer display will show it connected to my SSID private secured network and access to the router also shows it present.  HP Print and Scan tools fails to reestablish the connection.

I have tried the standard power cycle of the devices-printer, router, laptop.  Sometimes this will eventually work most time not.

I have been relagated to leaving my requests in the pc print queue and they will eventually print.  I have reviewed all my settings and still can't get a handle on the issues.  I have disable IPv6 as well.  I believe it has to be a printer issue as I have no other issues with any other devices connected to my Wifi and both of my laptop devices fail at the same time, so a print driver or queue issue is unlikely.  Any ideas or help is appreciated   Working with an ARRIS NVG589 router.

Software Version 9.2.2h4d16 Software Version

Could HP Ink service be causing this issue?????

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