HP8620 blocked by administrator settings

[fennekfox]

Hello to the HP-community,

my office provided me 2 or 3  of years ago with an HP8620 printer which I didn't use and landed in the storage room. Now I need this printer for personal use and recognised that all network functions are blocked by administrator. I tried the semi-full-reset, but this didn't delete the administrator settings. A full reset is not visible in the reset-menu. 

I would like to use the air-print function and therefore administrator settings must changed. I also tried vis EWS webpage but can't change the administrator settings. Any idea how I can proceed? 

Thanks already 

[Hawks_Eye · Accepted solution]

Hi @fennekfox 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Commendable diagnosis, superb troubleshooting, and splendid description of the issue before posting. Hats off to you on that score. 😊 

Let me share the steps to perform the semi-full reset in a private message again; please check if the same was done. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device; hence we share it in private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[fennekfox]

After going through full reset as well as semi-full reset further problems occurred. The printers message is now that there is a problem with the printer or inkjet system. After switching off and on as requested by the system the same message comes again. It is also mentioned to contact HP support if switching on/off doesn’t solve the problem. 
i‘m close to loosing my patience with the printer since I invested in new ink cartridges. 
is ist possible that the printer head is done and also needs replacement? That’s going to become a bit to much money for me.

[Hawks_Eye]

@fennekfox 

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye